Terms of Service

1. Scope

These Terms of Service (“Terms”) apply to all orders placed by customers through the Pawli online store.

The provider and contracting party is:

Pawli
Email: info.evernear.lat@gmail.com

By placing an order, you agree to the Terms in effect at the time of your purchase.

2. Orders and Contract Formation

The display of products in our online store does not constitute a binding offer to sell.

By submitting an order, you make an offer to purchase the products contained in your cart.

After your order is submitted, you will receive an automatic order confirmation by email confirming that we have received your order.

Your order is accepted when we expressly confirm it or ship the products.

If we are unable to accept your order, we will notify you and refund any payments already received, as applicable.

3. Products

We make every effort to display our products, colors, images, dimensions, and features as accurately as possible.

However, colors and appearance may vary slightly depending on your device, screen, and display settings.

For handmade or customer-created keepsakes, natural variations may occur. Paw prints, painting, and other finished details may vary depending on how the product is used.

We reserve the right to modify products or variants or discontinue products at any time, provided this does not affect orders that have already been accepted.

4. Prices and Payment

All prices displayed in our online store are listed in U.S. dollars (USD) unless otherwise stated.

The total price displayed at checkout is the price applicable to your order.

Any applicable shipping charges, taxes, or additional fees will be displayed during checkout before you complete your purchase.

Available payment methods will be shown at checkout.

You are responsible for providing complete and accurate billing, payment, and shipping information.

Promotional prices, discounts, and special offers may be limited by time or availability.

5. Shipping and Delivery

Unless otherwise stated on the applicable product page, orders are generally processed within 2–3 business days.

Estimated delivery typically takes 6–9 business days after processing, unless otherwise stated.

Unexpected shipping delays may occur due to circumstances outside our reasonable control.

If possible, we will provide updates regarding significant delays.

Any rights available to customers under applicable law remain unaffected.

6. Returns

We offer a 30-day return policy subject to the conditions stated in our Returns & Refunds Policy.

The 30-day period begins when you receive your order.

For complete information regarding eligibility, return shipping, damaged items, and refunds, please review our Returns & Refunds Policy.

Any rights available to you under applicable consumer protection laws remain unaffected.

7. 30-Day Guarantee

In addition to any rights provided by applicable law, Pawli offers a voluntary 30-Day Guarantee in accordance with our Returns & Refunds Policy.

This guarantee does not limit any rights or remedies you may have under applicable law.

8. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at info.evernear.lat@gmail.com.

To help us review your claim, we may request photographs or videos showing the product and the reported issue.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

Any rights you may have under applicable law remain unaffected.

9. Personalized Products

Products made specifically according to customer specifications or clearly personalized may be subject to different return or cancellation conditions.

Customers are responsible for carefully reviewing any personalization information they provide before completing an order.

This does not apply to manufacturing defects, shipping damage, or personalization errors caused by Pawli.

Please review our Returns & Refunds Policy for additional information.

10. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you would like to cancel an order, please contact us as soon as possible at info.evernear.lat@gmail.com.

For personalized products, cancellation may no longer be possible once production or personalization has begun.

11. Shopify and Third-Party Service Providers

Our online store is powered by the Shopify e-commerce platform.

Shopify provides the technical infrastructure that allows us to operate our online store. Purchases of products offered through our store are made between the customer and Pawli.

We may use additional third-party service providers for payment processing, shipping, analytics, and other services necessary to operate our business.

For information about how personal information is collected and processed, please review our Privacy Policy.

12. Third-Party Links and Services

Our online store may contain links to third-party websites, services, or resources.

Third-party providers are responsible for their respective content, products, services, terms, and privacy practices.

We encourage you to review the applicable terms and privacy policies before using third-party websites or services.

13. Intellectual Property

Unless otherwise stated, the content available through our online store—including text, graphics, logos, designs, images, videos, and other materials—is owned by or licensed to Pawli and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit protected content without the appropriate authorization.

All third-party intellectual property rights remain the property of their respective owners.

Shopify trademarks and other third-party trademarks remain the property of their respective owners.

14. Customer Reviews and Content

If you submit reviews, photographs, videos, or other content to Pawli or publish content through features made available on our store, you represent that you have the right to provide that content and that it does not violate the rights of any third party.

To the extent necessary to operate the applicable feature, you grant Pawli the rights reasonably necessary to display and use that content in connection with our online store and products.

We reserve the right to remove content that is unlawful, violates third-party rights, or violates these Terms.

15. Prohibited Uses

You may use our website only for lawful purposes.

You may not:

• Circumvent or interfere with our systems or security measures;
• Upload or distribute malware, viruses, or other harmful content;
• Engage in unlawful, fraudulent, or misleading activities;
• Infringe the rights of Pawli or any third party;
• Collect personal information about others without proper authorization; or
• Reproduce, scrape, copy, or commercially exploit our store content without authorization.

We may restrict or terminate access to our services if a user violates these Terms or applicable law.

16. Errors and Technical Inaccuracies

Despite our efforts to maintain accurate information, our website may occasionally contain typographical errors, technical errors, or inaccurate information.

We reserve the right to correct obvious errors and update information when necessary.

This does not affect orders that have already been accepted or any rights available under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Pawli will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Your statutory and consumer protection rights remain unaffected.

18. Privacy

Our collection and processing of personal information are governed by our separate Privacy Policy.

Because our online store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers necessary to operate and fulfill orders through our store.

Please review our Privacy Policy for additional information.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by applicable law.

20. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical, or business changes.

Orders are generally governed by the version of these Terms in effect at the time the order was placed.

The most current version of these Terms will be available on this page.

21. Governing Law

These Terms and your use of our services will be governed by the laws applicable to the business operating Pawli, without limiting any mandatory consumer protection rights that may apply to you under applicable law.

22. Contact

If you have any questions about these Terms of Service, please contact us:

Pawli
Email: info.evernear.lat@gmail.com