Returns & Refunds

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To request a return, please contact us at info.evernear.lat@gmail.com. Once your request has been reviewed, we will provide you with return instructions and the appropriate return address.

Items sent back to us without first requesting a return may not be accepted.

Return Eligibility

To be eligible for a return, your item should be returned in its original condition, with all included accessories and components.

Items that have been used, damaged through misuse, or returned incomplete may not qualify for a voluntary return.

Please contact us if you have any questions about whether your item is eligible for return.

Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the product, return shipping costs are the responsibility of the customer.

If your order arrives damaged, defective, or incorrect due to an error on our part, Pawli will cover the necessary return or replacement costs.

Original shipping charges, if any, are generally non-refundable except where required by applicable law or when the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, so we can review the issue and provide a solution.

We may ask you to provide photos or videos showing the condition of the product and the reported issue.

If the item is confirmed to be damaged, defective, or incorrect due to an error by Pawli, we may offer a replacement, exchange, or refund, as appropriate.

Personalized Products

Products that are made specifically according to customer specifications or clearly personalized may not be eligible for returns due to a change of mind, incorrect personalization information provided by the customer, or because the product is no longer wanted.

If a personalized product arrives damaged, defective, or contains an error caused by Pawli, please contact us and we will work with you to provide an appropriate solution.

Items Not Eligible for Voluntary Returns

Certain items may not qualify for our voluntary 30-day return policy, including:

Personalized products, used items, incomplete items, or products damaged due to misuse.

This does not affect any rights you may have under applicable consumer protection laws.

If you’re unsure whether your item can be returned, contact us at info.evernear.lat@gmail.com before sending it back.

Exchanges

If you would like a different item, please contact us.

If your return is accepted, you can return the original item and place a new order for the product you would like.

Cancellations

Orders may only be canceled before they have been processed or shipped.

For personalized products, cancellation may no longer be possible once production or personalization has begun.

If you need to cancel an order, please contact us as soon as possible at info.evernear.lat@gmail.com.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please keep in mind that your bank or payment provider may require additional time to process and post the refund to your account.

If you have any questions about your refund, please contact us at:

info.evernear.lat@gmail.com

Pawli